Selfstorage Tufnellpark Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Tufnellpark. They apply to every booking, renewal, access arrangement and use of any unit, locker, room or ancillary service supplied under the self storage agreement. By making a reservation, signing an agreement, paying a deposit or otherwise using the service, the customer agrees to be bound by these terms. If you do not accept them, you must not complete the booking or use the storage space.

For the purposes of these terms, references to “we”, “us” and “our” mean the storage provider, and references to “you” and “your” mean the customer named on the account together with any person authorised by that customer to act on their behalf. The service is intended for lawful storage only. It is your responsibility to ensure that all goods stored comply with these terms and with all applicable UK laws, regulations and safety requirements. The agreement is a commercial storage contract and does not create a tenancy, bailment beyond reasonable care, partnership or agency relationship.

We may update these terms from time to time to reflect operational, legal or safety changes. The version in force at the time of booking will generally apply to that booking, unless a later change is required by law or is necessary to address a safety issue. Any continued use of the selfstorage service after updated terms are published will be treated as acceptance of those changes where permitted by law.

Booking Process

All bookings for storage units at Selfstorage Tufnellpark are subject to availability and our acceptance of your application. A booking may be made online, by telephone, in person or through any other channel we choose to offer. During the booking process, you must provide accurate personal or business details, contact information, billing details and any other information reasonably requested so that we can assess suitability, complete the agreement and manage access. We may refuse or cancel a booking if the information provided is incomplete, inaccurate, fraudulent or suggests that the storage use would be unlawful, unsafe or inconsistent with our operational rules.

Before the booking is confirmed, you may be asked to select the unit size, intended start date, estimated duration of storage and any optional services such as lock purchase, insurance or extended access arrangements. Any quotation is an invitation to treat and does not constitute a binding offer until we accept the booking. The final contract is formed when we confirm the reservation and/or when you sign the storage agreement and make any required payment. You are responsible for checking the booking confirmation carefully and notifying us promptly of any errors.

We may require proof of identity, proof of address, company registration details, authority to act for a business customer, or other documents before permitting access to the unit. Failure to provide verification may delay the start of the contract or lead to cancellation. You must ensure that anyone you authorise to access the premises is properly identified and complies with site rules. We reserve the right to set age restrictions, access conditions and security checks where necessary for operational or legal reasons.

Payments, Charges and Deposits

All fees for the Selfstorage Tufnellpark service must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, administrative fees, deposits, insurance premiums where applicable, lock costs, late payment charges, cleaning charges, waste removal charges and any other sums stated in the booking or agreement. Prices are usually based on the size of the unit, the length of the storage period and any selected optional extras. We may revise charges for future periods by giving reasonable notice in advance, and such changes will not affect charges already paid for a fixed period unless the agreement states otherwise.

Payments must be made by the methods we accept from time to time. If a payment is reversed, declined, delayed or charged back, you remain responsible for the full amount due. We may apply a security deposit at the start of the agreement. Any deposit is held as security against unpaid fees, damage, cleaning costs, breach of contract or other liabilities arising from your use of the unit. Any balance remaining after lawful deductions will be returned within a reasonable period after the agreement ends and the unit has been inspected, although we may retain sums to cover unresolved claims, invoices or assessments.

Late payment may result in access being suspended, interest and administrative costs being added where permitted by law, and the contract being terminated if arrears remain outstanding. You must continue to pay charges until the agreement is validly ended and the unit has been cleared, returned and left in acceptable condition. If you fail to remove goods on time, additional storage charges may accrue daily or monthly at the then-current rate. We are entitled to recover all reasonable costs incurred in attempting to collect overdue sums, including legal and recovery fees to the extent allowed by law.

Cancellations, Amendments and Termination

You may cancel a booking before the storage start date by giving notice in accordance with the cancellation policy stated in your confirmation or agreement. If you cancel after the booking is confirmed, any deposit or prepaid amount may be retained or partially refunded depending on the timing of cancellation, administrative work completed and whether the unit has been reserved and removed from sale. Where a statutory cooling-off period applies, nothing in these terms limits your rights under consumer law. However, if you request an immediate start and access to the unit before any cooling-off period expires, you may lose the right to cancel to the extent permitted by law.

After the agreement has started, you may end the contract by giving the notice period required in your agreement. Notice must be provided in a clear and verifiable form and is only effective once received by us. You remain liable for all sums due up to the end of the notice period and for any additional costs arising from your use of the unit. If you fail to remove all items by the end date, we may continue charging storage and may take lawful steps to place the goods into storage elsewhere, dispose of them, or otherwise deal with them in accordance with these terms and applicable law.

We may terminate or suspend access immediately where you breach these terms, provide false information, use the unit for prohibited items, fail to pay, create a safety risk, or otherwise act in a way that is unlawful, abusive or disruptive. In serious cases, we may refuse future bookings and take any action necessary to protect our staff, other customers, the premises and stored property. Termination does not affect rights or liabilities that accrued before the contract ended.

Use of the Unit, Prohibited Items and Waste Regulations

The storage unit must be used only for lawful personal or business storage and with due care. You must keep the unit locked with an approved lock unless the agreement states otherwise, maintain the condition of the unit, and allow us to inspect the unit where reasonably necessary for safety, maintenance, legal compliance or enforcement of the agreement. You must not store items that are hazardous, flammable, explosive, toxic, illegal, stolen, perishable, environmentally harmful or likely to attract pests or cause contamination, odour, leakage, infestation or damage. This includes, without limitation, food, waste, chemicals, gas cylinders, batteries that are unsafe or leaking, fireworks and unregistered weapons.

Waste regulations are taken seriously. You must not abandon rubbish, packaging, broken furniture, unwanted fixtures, contaminated materials, electrical waste or any other waste in the unit, common areas or on site. All waste created during moving in, moving out or rearranging items must be removed by you and disposed of lawfully through approved channels. You are responsible for complying with all applicable UK waste laws, including duty of care requirements, carrier obligations and environmental rules where relevant. If we have to remove waste left by you, we may charge a cleaning, disposal or environmental fee and recover any further costs, fines or claims caused by your breach.

Any goods left in a dirty, contaminated or unsafe condition may be treated as a breach of contract. You must pack and label items appropriately so that they are secure for transport and storage. We are not responsible for inspecting the contents of boxes, and you must ensure that the contents are suitable for storage and do not exceed the safe load limits of the unit. If we reasonably believe that an item presents a danger or may breach environmental or safety laws, we may isolate, remove, move, quarantine or dispose of it in accordance with legal requirements and at your expense where permitted.

Access, Security and Customer Responsibilities

You are responsible for keeping your access credentials, keys, codes and account details secure. You must not share them with unauthorised persons or permit anyone to access the unit unless they are properly authorised by you. We may rely on any person using valid access credentials as if they were authorised by you, unless we have received prior notice to the contrary and have had a reasonable opportunity to update our records. You must notify us promptly if a key is lost, a code is compromised or you suspect unauthorised access.

We may operate CCTV, alarms, access control and other security systems for the protection of the premises and lawful monitoring of activity. Such systems do not make us insurers of your property and do not remove your duty to secure your goods appropriately. You must not obstruct fire exits, tamper with security equipment or store items in a way that blocks access, creates a hazard or interferes with the operation of the site. Any breach of site rules may lead to immediate action under these terms.

If you are storing goods on behalf of a business, you confirm that you have the authority to bind that business to these terms and that the goods are owned by or lawfully possessed by the business. You are responsible for ensuring that your employees, contractors, agents and visitors comply with the agreement and all relevant site requirements. Where access is granted to third parties at your request, you remain liable for their acts and omissions as if they were your own.

Liability, Insurance and Risk

All goods are stored at your sole risk, subject to the limits required by law. We do not accept responsibility for loss or damage to goods except where such loss or damage is caused by our proven negligence, wilful misconduct or breach of statutory duty and only to the extent that liability cannot lawfully be excluded. We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, loss of data or any other economic loss arising from your use of the storage service. Your statutory rights as a consumer are not affected by any exclusion or limitation in these terms.

You are strongly advised to maintain adequate insurance cover for the full replacement value of your stored items, including cover for theft, fire, flood, escape of water, accidental damage, infestation and any other risks relevant to your goods. If we offer insurance or arrange cover through a third party, that does not change the allocation of risk unless the agreement expressly says otherwise. You must notify us of any claim as soon as reasonably practicable and supply evidence of ownership, value, condition and loss if requested.

We are not responsible for deterioration arising from the nature of the goods, poor packing, inherent vice, mould, damp, temperature change, infestation or other causes beyond our reasonable control. Our liability for any claim that is not lawfully excluded will, to the maximum extent permitted by law, be limited to the amount paid by you for the affected storage period or such other limit as may be stated in the agreement, except where the law requires a different remedy. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.

Unpaid Goods, Disposal and Enforcement

If you fail to pay amounts due or abandon the unit, we may exercise any rights available under the contract and applicable law, including retaining a lien over the goods to secure payment where lawful. We may serve notice requiring you to pay outstanding sums and remove your belongings within the specified period. If you do not comply, we may sell, auction, dispose of or otherwise deal with the goods in a manner permitted by law and apply the proceeds to sums owed, after deducting our reasonable costs and expenses. Any surplus will be handled in accordance with legal requirements after reasonable attempts to contact you.

You authorise us to take reasonable steps to safeguard goods during enforcement, including moving items, securing the unit, arranging professional handling or obtaining specialist services where necessary. We will use reasonable care in doing so, but you remain responsible for all associated costs unless a court or law provides otherwise. If the goods are of no market value, hazardous, perishable or unlawful to keep, we may dispose of them without sale to the extent allowed by law and without liability for any resulting loss.

Governing Law and General Provisions

This agreement and any dispute, claim or non-contractual obligation arising out of or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction, subject to any mandatory consumer rights that give you the right to bring proceedings elsewhere. If any part of these terms is found to be unlawful, invalid or unenforceable, the remainder will continue in full force and effect.

Failure by us to enforce any part of these terms immediately does not mean we waive our rights to enforce it later. Any waiver must be in writing. Headings are for convenience only and do not affect interpretation. If there is any conflict between these terms and a signed agreement or booking confirmation, the signed agreement or confirmation will take priority to the extent of the conflict, provided it does not override mandatory law. These terms form the entire agreement between the parties in relation to the storage service, except where additional written terms are expressly incorporated.

By continuing to use the Selfstorage Tufnellpark service, you confirm that you have read, understood and agreed to these terms and conditions. You also confirm that any goods placed into storage are lawfully owned or possessed by you or by a person for whom you are authorised to act, and that you will comply with all payment, safety, access and disposal obligations set out above.