Self Storage Tufnell Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Tufnell Park provides storage services and related removal and transport services to customers. By booking, using, accessing or paying for any storage unit, associated removal assistance, or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following words have the meanings given below:
Customer means the person, firm or company who books or uses the storage unit or any associated services, including any authorised person acting on their behalf.
We, us, our means the operator of Self Storage Tufnell Park.
Unit means the storage unit or space allocated to you at our premises.
Services means storage, handling, removal, packing, loading, unloading, and any related services which we may provide from time to time.
Goods means the items that you bring to or store in the Unit or that are handled by us in connection with any removal or transport service.
2. Scope of Services
We provide secure self-storage units and, where requested and agreed, associated services such as local removal, collection, and delivery of Goods to and from our facility and surrounding service areas. All arrangements for removal or transport are subject to availability, access, and these Terms and Conditions.
Our role is to provide storage space and, if agreed, assistance with the movement of Goods. We do not hold ourselves out as a common carrier and may refuse to handle Goods at our discretion in line with these Terms and Conditions.
3. Booking Process
3.1 You may request a booking for a Unit or Services by completing our booking process, which may include an online form, written agreement, or in-person registration. We may ask for identification, proof of address, and other reasonable information to verify your details.
3.2 A booking is not confirmed until we have accepted your request, allocated a Unit or service slot, and confirmed the applicable charges. We may decline any booking at our discretion.
3.3 For removal or transport services, you must provide accurate information regarding the nature, volume, weight, and location of the Goods, as well as access details such as floor level, parking restrictions, and any special handling requirements. We rely on the accuracy of the information you provide when confirming your booking and pricing.
3.4 If the actual requirements differ from the information provided at the time of booking, we may adjust the price, add reasonable additional charges, or refuse to carry out part or all of the Services where it would be unsafe or materially different from the agreed scope.
4. Access and Use of the Unit
4.1 Subject to your compliance with these Terms and Conditions and payment of all applicable charges, you are granted a personal, non-transferable licence to use the allocated Unit for the storage of Goods for the agreed period.
4.2 You may access the Unit during our stated opening hours or any extended hours we may make available. We may vary opening hours from time to time for security, maintenance or operational reasons.
4.3 You must keep the Unit clean, secure and tidy, and must not cause any damage to the Unit, the facility, or other customers’ property. You are responsible for securing the Unit, including using an appropriate lock. We are not responsible for locking or unlocking your Unit except where expressly agreed in writing.
4.4 You must not use the Unit for any purpose other than storage, and in particular must not use it as a residence, office, workshop, or for any unlawful or dangerous activities.
5. Prohibited and Restricted Goods
5.1 You must not store or request us to handle any of the following Goods:
Perishable items, live animals, plants, or other living organisms.
Explosives, firearms, ammunition, weapons, or hazardous substances including gas cylinders, flammable liquids, chemicals, asbestos, or toxic materials.
Illegal items, stolen goods, drugs, or other items whose possession or transport would breach any law or regulation.
Cash, precious metals, jewellery, fine art, antiques, important documents, or other high value items unless you have obtained our prior written consent and appropriate insurance cover.
Goods which emit odours, leak fluids, or may attract pests.
5.2 We may open and inspect the Unit and Goods without notice if we reasonably believe that you are in breach of this clause or that there is a health, safety, or legal risk.
6. Payments and Charges
6.1 All prices for Units and Services will be stated at the time of booking or in our current tariff. We may change our standard prices from time to time, but any changes will not affect ongoing fixed-term bookings already confirmed unless otherwise agreed.
6.2 Storage fees are payable in advance, usually on a weekly or monthly basis as specified at the time of booking. Removal and transport services may be charged as a fixed fee, hourly rate, or combination of both, as agreed before the booking is confirmed.
6.3 Payment must be made using the payment methods we accept at the time, which may include card payments, bank transfers or other approved methods. We may require a deposit prior to granting access to a Unit or undertaking any removal work.
6.4 If you fail to make any payment when due, we may charge interest on overdue sums at the statutory rate or a reasonable commercial rate, and we may suspend access to the Unit or Services until the arrears are cleared. We may also charge reasonable administrative fees for late or failed payments.
6.5 If any payment remains outstanding for a prolonged period, we may exercise a lien over the Goods stored in your Unit and may ultimately sell or dispose of some or all of the Goods in accordance with applicable law to recover unpaid fees and reasonable costs, after giving any required notice.
7. Cancellations and Amendments
7.1 You may cancel a storage or removal booking by giving us notice before the agreed start date. Any specific cancellation periods or fees notified at the time of booking will apply.
7.2 For removal or transport services, if you cancel or reschedule within a short period before the scheduled time, we reserve the right to apply a reasonable cancellation or rescheduling charge to cover costs and loss of opportunity.
7.3 If you materially breach these Terms and Conditions, we may terminate your storage licence or cancel any planned Services with immediate effect. Where appropriate, we may ask you to remove your Goods within a specified period. If you fail to do so, we may remove and store them at your cost or dispose of them in accordance with law.
7.4 If we need to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, accidents, breakdowns, or safety concerns, we will contact you as soon as practicable to rearrange. Our liability for such cancellations will be limited to refunding any pre-paid charges for Services not delivered.
8. Your Responsibilities
8.1 You are responsible for ensuring that your Goods are properly packed, secured, and suitable for transport and storage. Fragile items must be adequately protected, and all furniture or bulky items should be prepared in a safe and stable condition.
8.2 You must ensure that there is safe and reasonable access at collection and delivery points for any removal or transport service, including arranging parking permissions where necessary. Any delays or additional work caused by inadequate access may incur extra charges.
8.3 You must keep your contact details up to date and respond promptly to any communications relating to your Unit or Services, particularly where legal notices, arrears, or health and safety concerns arise.
9. Our Liability
9.1 We will provide the Services with reasonable care and skill. However, you acknowledge that you are responsible for insuring your Goods against loss or damage. Our charges do not include insurance for your Goods unless expressly stated.
9.2 To the fullest extent permitted by law, we will not be liable for:
Loss or damage to Goods arising from your failure to pack or protect them properly, or from inherent defects in the Goods.
Any loss or damage caused by events outside our reasonable control, such as extreme weather, natural disasters, acts of third parties, or interruptions to utilities.
Any indirect or consequential loss, including loss of profit, business, goodwill or anticipated savings.
9.3 Our total liability for loss of or damage to Goods, arising from our negligence or breach of contract, will be limited to a reasonable amount per incident or series of connected incidents, which may be capped at a specified sum per item or per Unit, as stated in our tariff or in your booking confirmation.
9.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.
10. Waste, Rubbish and Environmental Regulations
10.1 You must not leave or dispose of any waste, unwanted items or rubbish in the Unit, corridors, loading bays, car parks or any other areas of the facility, except in designated receptacles where expressly permitted.
10.2 You must comply with all applicable waste and environmental regulations, and must not dispose of hazardous or prohibited items via our facility. This includes electrical goods, chemicals, batteries, oils, paint, gas canisters, and any material requiring specialist disposal.
10.3 If you leave behind waste or unwanted Goods, or if we have to arrange the removal or disposal of Goods following termination of your storage agreement or abandonment of the Unit, we may charge you reasonable fees to cover the cost of clearance, disposal, and any cleaning or remedial work required.
11. Security and Safety
11.1 We will take reasonable steps to provide a secure environment, which may include monitored access, CCTV or other security measures. However, no system is completely secure, and you store Goods at your own risk, subject to the limitations of liability set out in these Terms and Conditions.
11.2 You must comply with all health and safety notices, instructions, and procedures when on our premises, and must not block fire exits, misuse equipment, or bring unsafe items onto the site.
11.3 You must not share access codes, keys, or security credentials with unauthorised persons. You are responsible for anyone you permit to access your Unit or arrange to meet on our premises.
12. Termination and Vacating the Unit
12.1 At the end of the agreed storage period or upon earlier termination, you must remove all Goods from the Unit, leave it clean and in good condition, and return any keys or access devices provided.
12.2 If you fail to vacate the Unit on time, we may charge additional storage fees at our standard rates and may treat your Goods as abandoned after giving any notices required by law.
12.3 We may terminate your use of the Unit or Services on reasonable notice where we close or redevelop the facility, or where continued storage is no longer practical. In such cases we will, where possible, offer alternative arrangements or provide a refund for any unused prepaid period.
13. Data Protection and Privacy
13.1 We will process personal data that you provide to us in connection with bookings, payments, and access control in accordance with applicable data protection laws.
13.2 We may use CCTV, access logs, and related systems to maintain security, prevent crime, and manage the facility. Recordings may be retained for a limited period and disclosed to law enforcement or insurers where legally required or reasonably necessary.
14. Changes to These Terms
14.1 We may update these Terms and Conditions from time to time. Any changes will be effective for new bookings from the date they are published or otherwise notified.
14.2 For ongoing storage customers, we will give reasonable notice of any material changes. If you do not agree to the updated terms, you may terminate your storage agreement and vacate the Unit before the changes take effect, subject to settlement of any outstanding fees.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services, or the storage of Goods, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
16.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations to a successor or related business without affecting your rights under any existing booking.
By proceeding with a booking or using our Units or Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
